Providing Flogas customers with more power

Technical consultancy
UI & UX
Web development
Ecommerce

Meet our partner

As the UK’s second largest off-grid gas supplier, Flogas has been providing energy solutions to domestic and commercial customers for over 30 years.

Flogas' challenge
Flogas wanted to rebuild its self-serve customer portal. The goal was to improve ROI and drive an increase in customer satisfaction ratings. We’ve been working with them for the last 8 years.

Replacing a portal from the past

We’ve been evolving the Flogas digital experience with a focus on improving ROI. Every upgrade we make has to have a positive commercial impact.

And that was no different when we were briefed to rebuild a self-serve customer portal that had been around since 2014.

What really sets Evo apart is the extent to which they understand our business and how they can underpin that.

Dan Hickman, Flogas Britain

Full of features

The new portal was rich in upgraded features.

Searchable FAQs
Dynamic error reporting
Cutting-edge technology stack
Powerful APIs for real-time data
Up-to-date financial information
5 x speed increase over the previous portal
Customer self-service options and registration onboarding

We’ve been evolving the Flogas digital experience with a focus on improving ROI. Every upgrade we make has to have a positive commercial impact.

A better user experience to prevent registration failures; a dynamic dashboard that revealed real-time usage and readings; an in- depth help section with searchable FAQs – everything was designed to create a more satisfying and seamless customer experience.

Check out Flogas